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Application Maintenance & Support
Business landscapes and hence IT, the quintessential enabler of modern business are continuously changing, with the continuous emergence of newer and better technologies. Global surveys of IT spend indicate that organizations spend more than half of their IT budget on non-discretionary costs, i.e. the costs to maintain current IT functionality and operations. Therefore, it is imperative that the costs of IT management and application maintenance become more effective and efficient, thus providing your business the edge to compete. At Inothink Solutions, we have evolved a well-defined and mature application maintenance process that allows comprehensive capturing of the application environment and business activity. Our Maintenance and Support service is a full-spectrum offering and begins from Portfolio Analysis including Maintainability, to Application Management and Maintenance, on to full-fledged Application and Helpdesk Support.
Each of these activities can be governed and monitored by SLA frame work.
The Application Maintenance process breaks down as follows:
- Corrective Maintenance
- Adaptive Maintenance and
- Perfective (preventive) Maintenance
These processes are supported by our Global Delivery engagement models so that work ownership can be defined. The following activities are the broad category of this recognized offering at Inothink Solutions
- Requests Management
- Management of Incidents
- Processing of Requests
- Work around
- Resolution
- Root cause analysis
Our Maintenance methodology is backed by years of experience and our extensive knowledge base of technologies and domains. While we do this, we adhere to stringent Service Level Agreements (SLA) and enable you to reduce the Total Cost of Ownership (TCO) for your applications.
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SERVICES
Services Overview
